I cannot play because of "Unable to connect"

If you get the error message "Unable to connect" while starting a game please try the following: 

-Deactivate any browser add-ons that might interfere with our website.

-Deactivate any security software on your computer. ESET NOD32 is known to cause problems when playing on chess24.com.

-In case you access our website through a proxy server please try using another proxy server or not use any proxy at all.